Terms of service

1. Who you are contracting with

These terms are between you and Bustan e-Learning, HiLite Business Park, Olavanna, Kozhikode 673014, Kerala, India — see the Contact section of this website. By registering a student, or by using this website, our apps or our platform, you agree to these terms and to our privacy policy. If you do not agree, please do not use the service.

2. Registration and accounts

A student must be registered by a parent or legal guardian, who confirms they have authority to act for the child. Staff and applicants may register for themselves. Please give accurate information and keep your sign-in details, including any Google or Apple account you sign in with, secure. You are responsible for activity under your account and must tell us at once if you think someone else has used it.

We create family accounts when a child enrols; you cannot sign up inside our apps. Children have no sign-in of their own: a child uses the platform under a parent's account, or through a class or homework link from the teacher, where the child picks or types their name. The parent or guardian is responsible for how the child uses the platform. A family may have a second parent's sign-in, which can see the same children's information.

3. Trial class and fees

• Registering and the trial class are free and commit you to nothing.
• We agree the fee with you in writing before classes begin, including what it covers and the billing period. Fees are billed in advance.
• We will give you at least 30 days' notice of any change to your fee, and you may cancel rather than accept it.
• A class your child misses is not refunded, but the recording is available. A class we cancel is rescheduled or credited.
• Online payments are processed by our payment provider; we never receive your full card or bank details.

4. Cancelling

Consumers in the EU, the EEA and the UK may cancel within 14 days of entering into this contract, without giving a reason, by writing to us through the Contact section of this website. We will refund what you have paid within 14 days, less a proportionate amount for any classes you asked us to start within that period.

Anyone may stop classes at any time with one month's notice. We may end the arrangement on the same notice, or immediately under section 6.

5. Our service

We will teach the subjects and number of classes agreed, with a qualified teacher, and keep you informed of your child's progress. Live classes are recorded for catch-up, quality and safeguarding; our privacy policy explains how recordings are handled. We do not guarantee a particular academic result, and we do not promise that the platform will always be available or error-free.

6. Conduct and suspension

Please use the platform lawfully and respectfully. You must not give false information, disrupt classes, access another person's account, behave abusively, or record, copy or share classes, recordings or lesson material outside your own family. This also applies to the messages, voice messages, photographs and homework you send through the platform, which must be your own to share. Messages go to the school's staff, not to other families, and staff can read them. We may suspend or end an account where this happens; except in serious cases we will warn you first, and we will refund any fees paid for classes not yet taught.

7. Lesson material and your child's work

Our lessons, recordings and software are owned by or licensed to us, and may be used only for your own child's education on the platform. Your child's work remains theirs; we use it only to teach and assess them, and will not publish their work, voice, image or name without your written permission. When a child finishes homework, a picture of the work is sent to their teacher automatically. Inside the platform, others in the school can see some things as part of teaching: the batch's class recordings and live classes, class name lists, and leaderboards showing a child's first name, last initial, batch, rank and points. Our privacy policy explains this.

8. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, our liability is limited to foreseeable loss and to the fees you paid us in the twelve months before the problem arose, and we are not liable for business losses. This does not affect your statutory rights as a consumer.

9. Complaints

Contact us through the Contact section of this website. We will acknowledge your complaint within two working days and respond in full within fourteen days.

10. Changes to these terms

We will tell you at least 30 days before any change that materially affects you, and you may cancel rather than accept it. Other changes will be posted here with a new date.

11. Governing law

These terms are governed by the law of India, and disputes are heard by the courts of Kozhikode, Kerala. If you are a consumer, you keep the protection of the mandatory consumer law of the country you live in, and may bring a claim in its courts.

12. Our apps

We offer the Bustan e-Learning app on Google Play and the App Store. The stores list it under the developer name Mercowis Solutions, the technology company that develops, updates and manages the software for us and publishes the app (registered office: Kinfra Advanced Technology Park, Ramanattukara, Kozhikode, Kerala 673631, India; info@mercowis.com). Your agreement for classes and the service is with Bustan e-Learning. These terms apply to the apps as they do to the rest of our service.

• Licence. We give you a personal, non-transferable right to install and use the apps on devices you own or control, for your family's or your own work with Bustan. You must not copy, resell or reverse engineer them, except where the law allows it.
• Store terms. The store's own terms also apply: Google Play's Terms of Service, or Apple's Licensed Application End User License Agreement and the App Store's Usage Rules.
• Who is responsible. These terms are between you and us, not Apple or Google. We, not they, are responsible for the apps and their content. Apple and Google have no obligation at all to maintain or support them. We, not they, handle any claim about the apps, including product liability, legal compliance, consumer or privacy law and intellectual property, including its investigation, defence, settlement and discharge. This doesn't affect your statutory rights. If the app from the App Store fails to meet a warranty that applies by law, you may tell Apple, and Apple may refund what you paid for it, if anything; Apple has no other warranty duty for it. Apple and its subsidiaries are third-party beneficiaries of these terms for that app: once you accept them, Apple has the right, and is taken to have accepted the right, to enforce them against you.
• Your use. You confirm you are not in a country under a US embargo or on a US list of prohibited parties. You must also follow the terms of other services you use with the app, such as your mobile carrier and the video-class app that opens live classes.
• Updates and availability. We may update the apps, and an old version may stop working until you update it. Some features need an internet connection.
• Stopping. Deleting an app from your device doesn't close your account or delete your data. To do that, follow section 10 of our privacy policy.

Questions, complaints and claims about the apps come to us (section 9 and section 13).

13. Contact us

📧 info@bustanonline.com, or the Contact section of this website
💬 The chat on any page of bustanonline.com